FAQs

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@baronyka.com
Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. You can use your order number to find updated tracking information by visiting the "Track Your Order" page.
If for any reason you are not completely satisfied with your purchase, you may return items that are in unused and original condition within 30 calendar days.

Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping charges are non-refundable.

*There are no refunds or exchanges on FINAL SALE items.

Click here to read the full return policy.
Full Priced jewelry are eligible for free exchanges. We are happy to exchange items if the product you received was the wrong size, color, or style, and would like to exchange it for another item on our website.

You are able to exchange any jewelry that was purchased at full price up to 20 days after purchase. Exchanges must be pre-approved by Baronyka (The Company). We ask that you contact us at our website's contact page in order to start the exchange process.

In your email please make note of the order number, and if you have already made a selection of the new item you would like to exchange it for, please let us know so we can set it aside for you. We are unable to process any exchanges that fail to request approval beforehand. Once you have contacted us and your return is approved we will email you a return label and customs documentation which you will need to print out and attach to the package.

We do not accept returns or exchanges that are not pre-approved by email.

Click here to read the full exchange policy.
We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please Customer Care team immediately so we can resolve the issue.
Due to additional quarantine measures around return shipments, please allow up to 10 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 3-5 additional business days for the credit to be applied.
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